Building a competitive company

We have three big levers to pull. Our marketing strategy, the people we're going to do this with, and the management systems, (both soft and hard) that will hold it all together. The thinking at the top is most critical. One right decision can effect the entire health of the company. One policy decision, a misunderstanding of customers, a wrong choice in people, all have long reaching impact.

Monday, 19 November 2012

Onboarding. Making New Hires Stick.

Onboarding, a word not connected to midwifery, is supposed to represent that fragile early period of a new hire. Those first six months where the emotional connection and commitment to your company is being formed. Common sense would cover off many of these points but we are in 2012, a time in history where mothers buy knee pads for babies and your new supervisor still lives with his parents.

I compiled and presented this list in one of our seminars. Use it in your company and prevent hiring failure. Hiring is too expensive and time consuming to have fail six months later.

Onboarding – how to make new hires stick.

  1. Hook new hires up with your best manager or team. That experience will become the setpoint for the rest of their tenure with your firm.
  2. Clear and simple direction, repeated often. Lost and confused people quit easily.
  3. KPIs using numbers.
    • Give new hires clear direction in the form of KPIs.
    • Communicate: If we were to fire you, here's why it will happen.
    • Your first performance review will ask for the following.
  4. Form individual relationships fast. Manager to new hire, cement the connection.
  5. Narrow discretionary decision making range.
    Don't ask people to "solve a business unit problem." Ask them to do a series of activities. Provide a yellow brick road. Do not ask them to design the road.
  6. Give new hires more frequent feedback than existing employees.
    Once a week for the first three months.
  7. For managers and sales, give clear budgets, quotas, expense budgets.
  8. Provide strategic objectives. Give them big picture focus.
  9. Reduce the number of other managers influencing a new hires life. New people need one boss, not many.
  10. Meet often. Staff meetings, sales meetings. Listen, help, redirect but do not reprimand or correct.
  11. Provide constant support. Have other staff handy and alerted to new hire's needs. New hires give up more easily on small problems than existing staff.
  12. Pay attention to existing staff. They're watching for two things; favouritism, and management mistakes. Be sure you're right.
  13. Keep negative people away. Control who connects with your new hire. Allow positive people close.
Start new hires carefully. A successful company is an amazing thing.

Wolfgang

Some useful links . . .
  1. Information about our pre-hiring verification program.
  2. Information about our testing service.
  3. Information about our outsourced human resources service.

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